Frequently Asked Questions
Auction & Bidding
01. How can I participate in an auction?
To participate, you need to register for an account on our platform or at the auction location. Once registered, you can browse the listings, place bids, and track the auction in real-time.
02. Is there a fee to join the auction?
Yes, a small registration or bidding fee may apply depending on the auction. This fee helps cover administrative costs and ensures a secure bidding process.
03. Can I inspect a car before bidding?
Absolutely! We provide detailed vehicle information online, and in many cases, you can inspect the car in person at the auction site prior to bidding. Check the auction terms for inspection availability.
Shipping Process
01. How long does the shipping process take?
The shipping time depends on the destination and shipping method. Typically, international shipping takes 2-6 weeks. We provide an estimated delivery time once the shipment is scheduled.
02. Do you handle all the shipping documentation?
Yes, we assist with all necessary shipping documentation, including export certificates, customs clearance, and bills of lading, ensuring a smooth and hassle-free process.
03. Can I track my shipment?
Yes, once your vehicle is shipped, we provide tracking details so you can monitor the progress and estimated delivery date of your shipment.
Payment & Fees
01. What payment methods are accepted?
We accept a variety of payment methods, including bank transfers, credit/debit cards, and online payment gateways. Specific options may vary depending on your location.
02. Are there any additional fees besides the auction price?
Yes, additional fees may include auction fees, buyer’s premiums, shipping costs, and any applicable taxes or customs duties. All charges will be outlined before finalizing your purchase.
03. Is a deposit required to participate in an auction?
Yes, a refundable deposit is typically required to register as a bidder. This deposit ensures commitment and will be refunded if no purchases are made.
Documents & Customs
01. What documents are required to purchase a car at an auction?
To purchase a car, you’ll need a valid ID, proof of address, and in some cases, a business license if you’re buying as a dealer. Additional documents may be required based on local regulations.
02. Do you provide assistance with customs clearance?
Yes, we offer full support for customs clearance, ensuring that all necessary documentation and procedures are handled efficiently for the vehicle’s destination country.
03. Will I receive the car’s original documents?
Yes, the original vehicle documents, including the title or registration, will be handed over to you after the payment and transfer process is complete. For international purchases, these documents are included with the shipment.
UAE & Ready Cars
01. What does UAE Ready Cars mean?
UAE Ready Cars are vehicles that meet the legal and technical requirements for use in the UAE. These cars are fully compliant with local regulations, including emissions, safety standards, and documentation.
02. Can I register UAE Ready Cars immediately after purchase?
03. Are UAE Ready Cars inspected before the auction?
Yes, all UAE Ready Cars undergo a thorough inspection to ensure they meet local standards and are ready for immediate use upon purchase.
General Questions
01. How does a car auction work?
Car auctions allow buyers to bid on vehicles in real-time. The highest bidder wins the car, subject to meeting any reserve price set by the seller. You can participate either online or in person at one of our auction locations.
02. Can I transfer a car purchased at an auction to Dubai?
Yes, vehicles purchased at our auctions can be transferred to Dubai. We provide assistance with the export process, including documentation, shipping, and customs clearance to ensure a smooth transfer.
03. How can I buy a car at an auction?
To buy a car at an auction, you need to register as a bidder. Once registered, you can browse the available cars, place bids during the auction, and complete the purchase if your bid is the highest.
04. What you about say your Business planning?
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05. What types of systems do you support?
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06. What does having Managed your services provider?
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07.How do we commit to you?
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08. How do you commit to your clients?
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09. What kind of vehicles do you have?
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10. What are the size limits for a parcel?
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